PRIVACY POLICY
Effective Date: 11th November 2024
ABN: 59678212621
At Heritage Trail Lodge Margaret River (“we”, “us”, or “our”), we are committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, store, and protect your personal information.
1. What Personal Information We Collect
• Full name
• Email address
• Phone number
• Residential address
• Payment information (credit card details, billing address)
• Identification documents (e.g. passport or driver’s licence)
• Booking and stay details
• Preferences and special requests related to your stay
• IP address and website usage information when booking online
We only collect information that is reasonably necessary for our business activities and providing accommodation services to you.
2. How We Collect Your Information
• Our website or online booking platform
• Direct communications (email, phone, in-person)
• Third-party booking agents and platforms (e.g. Booking.com, Expedia)
• Check-in forms and guest registration
• CCTV footage in common areas for security purposes
Where practical, we collect information directly from you. If we receive information from a third party, we will take reasonable steps to ensure you are aware of the collection.
3. Why We Collect Your Information
• Managing your booking and stay with us
• Communicating with you regarding your reservation
• Processing payments and issuing invoices
• Meeting our legal and regulatory obligations
• Providing tailored customer service
• Maintaining security and safety on the premises
• Sending marketing communications (only with your consent)
We do not sell or rent your personal information to third parties.
4. Disclosure of Personal Information
• Our staff and service providers (e.g. housekeeping, IT support)
• Third-party booking agents you used to make a reservation
• Law enforcement agencies or regulators, if required by law
• Financial institutions for payment processing
All third parties are required to handle your information in accordance with applicable privacy laws.
5. Data Security and Storage
• Secure servers and data storage
• Password-protected systems
• Restricted staff access to personal data
• Physical security measures at our premises
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
6. Accessing and Correcting Your Information
You have the right to:
- Access the personal information we hold about you
- Request correction if your information is inaccurate, incomplete, or out of date
To request access or correction, please contact us using the details below. We will respond within a reasonable timeframe, usually within 30 days.
7. Marketing Communications
We may use your contact details to send you updates, promotions, or newsletters.
You can opt out of marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.
8. Cookies and Website Analytics
Our website may use cookies or tracking technologies to enhance your online experience. You can manage your cookie preferences through your browser settings.
We may also use aggregated, non-identifiable data for statistical and website improvement purposes.
9. Privacy Complaints
If you have a concern or complaint about how we handle your personal information, please contact us. We take all complaints seriously and aim to resolve them promptly and fairly.
10. Contact Us
Heritage Trail Lodge Margaret River
31 Bussell Highway, Margaret River WA 6285
enquiry@heritage-trail-lodge.com.au
www.heritagetraillodge.com.au
We may update this Privacy Policy from time to time to reflect changes in law or business practices. The current version will always be available on our website.